Privacy Policy

Last Updated: 2025-12-09

Roof Source (“we”, “us”, “our”) is committed to protecting your personal information and complying with the Protection of Personal Information Act 4 of 2013 (“POPIA”). This Privacy Policy explains how we collect, use, store, share, and protect your information when you interact with our website, services, or communicate with us.

By using our website or services, you agree to the terms of this Privacy Policy.

1. Personal Information We Collect

We may collect and process the following categories of personal information:

1.1 Information You Provide Directly

Name and surname
Email address
Phone number
Company details (if applicable)
Physical/delivery address
Enquiry or message content submitted through our contact forms
Any other information voluntarily provided when engaging with our services

1.2 Information Collected Automatically

When you browse our website, we may automatically collect:

IP address
Browser type and version
Device information
Website usage data (via cookies or analytics tools)

1.3 Cookies and Tracking Technologies

We use cookies and similar technologies to improve website performance and user experience. You can control cookie preferences through your browser settings.

2. How We Use Your Information

We process your personal information for the following purposes:

To respond to enquiries and provide customer support
To prepare quotations, proposals, or service-related communication
To deliver products, services, or project-related information
To improve our website, marketing, and user experience
To fulfil legal or contractual obligations
To send updates, news, and marketing communication (only with your consent)

3. Legal Basis for Processing (POPIA)

Roof Source processes personal information based on:

Your consent
The performance of a contract or service
Compliance with legal obligations
Our legitimate business interests

4. Sharing of Personal Information

We do not sell or share your personal information for unrelated purposes.
We may share information only with:

Service providers assisting with operations (e.g., hosting, analytics, delivery partners)
Legal or regulatory authorities when required by law
Business partners assisting with service fulfilment (where relevant)

All third parties are required to comply with POPIA and protect your personal information.

5. Security of Personal Information

We implement reasonable technical and organisational measures to protect your information from:

Loss
Misuse
Unauthorised access
Disclosure
Alteration

However, no data transmission over the internet is 100% secure, and we cannot guarantee absolute protection.

6. Retention of Personal Information

We retain personal information only for as long as necessary to fulfil the purpose it was collected for or to comply with legal, accounting, or reporting obligations.

7. Your Rights Under POPIA

You have the right to:

Request access to your personal information
Correct or update inaccurate information
Request deletion of information (where legally permitted)
Object to the processing of your information
Withdraw consent at any time
Lodge a complaint with the Information Regulator

Information Regulator (South Africa)

Website: www.inforegulator.org.za
Email: complaints.IR@justice.gov.za

8. Third-Party Links

Our website may contain links to external sites. Roof Source is not responsible for the privacy practices or content of third-party websites.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Continued use of our website signifies acceptance of the updated policy.

10. Contact Us

If you have questions, requests, or concerns about this Privacy Policy or your personal information, please contact:

Roof Source
Email: quote@roofsource.co.za
Phone: +27845815758
Physical Address: Amberfield, Centurion